Returns & Exchanges

Due to the perishable nature of our camel milk products, we do not accept returns; however, we are committed to ensuring your satisfaction and will offer replacements or refunds for damaged or incorrect items.

Return Process

• 1.
  Inspect Your Shipment

  Upon delivery, please immediately inspect your package to ensure all camel milk products are present and have arrived in satisfactory condition.

• 2.
  Contact Support

  If your order is damaged or incorrect, email our customer care team within 48 hours of delivery with your order number and clear photos of the issue.

• 3.
  Review Process

  Our quality assurance team will review your claim and the provided documentation to determine if a full refund or a replacement shipment is warranted.

• 4.
  Resolution

  Once approved, we will process your refund to the original payment method or ship out your replacement camel milk products at no additional cost to you.